Working in a secure and highly dynamic environment at some of the world’s busiest airports Sword Services are required to produce a significant volume of mandatory records and documentation supporting the supply, installation, commissioning and locations of equipment installed over several million square meters of site. Multiple data entries, checks and and repeat configurations and the need for embedded photographic data made this largely manual task slow and laborious.

Seeking to improve the process the work flow was completely reviewed and a new work method mapped. Centred around a database the revised system captured a full range of cost, technical specification, specialist codes and even Pdf details and was able to compile the required documentation with a speed accuracy and repeatability far beyond the highest expectations of the company.

We believed we could automate the process , however our unique operating environment meant that many proprietary solutions fell short. We were not prepared to set up a entirely bespoke system and were delighted when we approached Fruittful to find that they were not only commercially aware but offered an outstanding solution based around Microsoft product. That gave us the confidence in the resilience of the system and Fruitful's common sense approach ensured we got exactly what we asked for. An added bonus was the system's resilience - the system has remained stable and resilient under all of the loads and inputs we have placed upon it. Any on line support needed although limited anyway has always been fast and efficiently handled.

I was looking to get more information from our sales and quotations, but the spreadsheets we have didn’t give me what I wanted and we don’t have the in-house expertise to do it ourselves.

I looked on Google and found Fruitful. I emailed then spoke to Tim. He went through our requirements and because he understood what we were trying to do he made an additional suggestion that has enabled us to get more from the sheet than we originally thought possible.

The work was done quickly and delivered what we specified. It’s brilliant to have Fruitful who can work so quickly and remotely.

We approached Fruitful to see how/if they could help us. Tim visited our offices and spent time listening to us rather than prescribing a readymade generic program that could have been for anyone. He took time to understand the real needs and underlying needs of our business and then returned to us with a software solution that helped me to be able to accurately assess what was working for us regarding our sales and marketing, whilst at the same time capturing useful sales info.

The benefit to us now we know what works and what doesn’t. Rather than bits of paper everywhere containing the information we need, it’s all on 1 simple to use spreadsheet. The back up provided also by Fruitful is responsive and polite. We are looking at other ways Fruitful can help us as our business moves forward.

I contacted Tim at Fruitful in regard to a problem we had with 7 different logs all in Excel. There were several duplications within the logs and it was difficult to manage. Tim visited our office and after establishing our needs has created 1 log that undertakes the work of the 7 original logs. Hiding some field and entering formulas that make our accounting procedure a much smoother less time consuming process.

I have to say how impressed I am with the add on. I tested it using the last 20 days worth of order data and it worked an absolute treat, exactly the report format we need!

Fantastic

I needed to be more organised with my admin. As I was growing, I was worried that things would get missed or forgotten.

I wanted a system of managing projects and clients that was efficient and very easy to use. Tim developed a project management system using excel which ticked all the boxes.

I’ve been very pleased with the quick service.

I would highly recommend Fruitful. Thanks for everything.

I had reached the limit of my Excel knowledge and was unable to create the spreadsheet I wanted.

Tim clearly knows these packages well and can explain them in non technical terms so I understood and was able to use the advice.

That relatively small time investment from Tim has made all the difference.

I have avoided the need to invest in expensive CRM software at an early stage in our business. This ongoing support enables me to keep working rather than getting stuck on technical issues, a must have business support service.